Booking and Cancellation Policy

Clients are kindly requested to make an online payment within 2hrs of booking the appointment.

(Your appointment will be confirmed after payment is received).

To allow adequate time between clients for disinfection and room airing we will need clients to strictly follow scheduled appointment and arrival times. New clients should arrive 15min before their appointment for a free consultation and regular clients should arrive 5min before their appointment. Please be aware that if you arrive late the time will be taken from your treatment.

• 24hrs notice is required for booking cancellations.
• Giving less than 24hrs notice will incur £20 fee for cancellations.
• Less than 2hrs notice, or no show will incur the full booking fee being retained.
• There is no refund.
• If you need to reschedule your appointment, kindly please let us know as soon as possible.
• Somebody else who is in need of treatment may appreciate the appointment slot.
• If you have to pay cancellation fee, you can use remaining money towards your next appointment within next two months. You can also forward it to somebody else eligible for a massage in a form of voucher.

Please use packages and vouchers within their expire date or as agreed with the therapist.

Packages are intended only for one person. You can not share treatments from the package with anyone else.

I have read, understood and agree to follow the policy.